Product overview
Net Promoter Score (NPS)
The universally recognised way of measuring customer satisfaction and loyalty
NPS
Automate the collection of NPS scores from your candidates and clients. Identify who are your promoters, passives and detractors.
Qualitative Feedback
Collect qualitative feedback to understand what is going well and what isn't. Set notifications so you can ensure responses are always addressed when necessary.
Customisation
Customise your NPS and Feedback surveys to match your branding and tone of voice. Edit your survey triggers to control who you survey and put in place blockers to prevent too many going to the same person/company.
PERFORMANCE FEATURES
Measure the performance of your consultants and teams
NPS Leaderboards
Motivate teams and consultants with ranked leaderboards on service delivery. Filter by time, teams and individuals to get the exact service data you need.
Development
Set individual and team NPS targets to track performance development. Utilise individual performance analytics to help support consultant growth.
Team Customisation
Segment your data sets to mirror your business structure in your service reports. Track key service data in multiple formats (teams, temp/perm, location).
AI Features
Identify both risks and growth opportunities across your business with AI Insights
Data-Driven Guidance
Generate reports from 'AI Insights' that analyse NPS scores and feedback to identify client and candidate risks. Utilise the guidance to develop your team.
Sentiment Analysis
By analysing every bit of feedback you receive we are able to identify the key sentiment and trends coming from your candidates and clients.
Reports
Create, download and share reports on the overall business, teams and individuals to support decision making.
MARKETING FEATURES
Put data behind your words and utilise social proof to proliferate your brand
Google Reviews
Convert the promoters of your brand into google reviews that the world will see whenever they search your name. Utilise across all of the locations linked to your Google Profile.
Client Reports
Evidence the value of your service with data and prove you are an excellent extension of your clients brand. Analyse client reports in order to identify risks to revenue and growth opportunities.
Social Proof
Allow your consultants to maximise the value of their positive feedback by sharing it on social media, your website and across your business to celebrate wins.
Client Analytics
Identify client risks and strengthen client relationships by evidencing high service levels
Client Pages
View a breakdown of scores and feedback by every hiring manager from each of your clients. Utilise your client analytics reports in service reviews, to secure PSA's and retain business.
Candidate Management
Prove to HR & TA leaders that you are an outstanding extension of their employer brand by measuring the feedback of every candidate you submit. Utilise scores to guarantee and prove your service levels.
Client Leaderboard
View an overview of all your client NPS scores in order to identify key risks to high revenue clients. Investigate and be proactive in managing poor experiences.
